Customer care number: +91-9953310690
Domestic Partners: Delhivery
International Partners: DHL Express, India Post
Delivery timeline within India : 3-4 working days.
Delivery timeline outside India: 5-7 working days.
Customised orders : 7-10 working days.
If in the event there is a spike in the number of orders for a particular product, it could take upto 7 working days to fulfill.
We take back returns free of cost within 14 working days from the date of delivery of the order.
Please note that the product cannot be used in this timeframe and then returned back to us. Refunds will not be entertained in such cases.
If you aren’t happy with the product upon receiving it and want a refund, please write to us within 14 working days to email@example.com and call us on +91-9953310690.
You will have send us the products back and your refund will be processed within 5 working days after receiving the products back
If your product is damaged upon receiving it or if we have sent across a wrong product, please do the following
Email us at firstname.lastname@example.org stating your order number and the name of the product you received along with photographs.
Call us on +91-9953310690 so that can we can address your case as soon as possible.
Send across an email to us within 7 working days of receiving the product and send us the product back.
The moment we receive the product at our warehouse, we will send across the product of your choice.
If there is a cost difference between the two products, either a refund will be processed or the balance will have to be paid.
You will have to ship the product back to our warehouse address in India.
The same has been mentioned below.
Once we receive the product, we will ship out the product of your choice to you.
If there is a cost difference between the two products, either a refund will be processed immediately or we will send you a payment gateway link via Paypal for the balance amount.
Hardware not working (Zippers, pullers etc)
Material Damage – Leather has been ripped apart on the product. Holes, Tears in our Fabrics and Inner lining Materials.
Dimensions or colour of the product.
The nature of materials used.
223 Rajdhani Enclave, Pitampura, Delhi, 110034, India